Customer Focus: The Hospitality Suite
What benefits could an electronic scheduling system bring to our organisation?
This is a question we are often presented with from Hospitality Managers looking to improve their resident’s experience within Aged Care facilities.
Stephanie Hechenberger, Head of Operational Excellence at Opal Aged Care has been working with us to help unpack the needs of their exceptional cleaning staff and understand what would practices, products and training would produce the best results and customer care over their whole organisation.
Hear From Stephanie:
“In 2018 Opal introduced the Interclean microfibre cleaning system supported by electronic scheduling.
Stephanie Hechenberger, Head of Operational Excellence at Opal Aged Care
The electronic scheduling system has helped our large organisation better understand cleaning requirements and monitor efficiency trends across the business. This information has enabled us to embed strategies to improve customer satisfaction, resourcing and cleaning outcomes and to ensure cleaning hours schedules support high quality cleaning outcomes.
We are currently working with Interclean to further develop the technology with the aim to further improve our customer experience, efficiency and the correct deployment of resources to meet our customers cleaning needs.”
Want to learn more about Digital Cleaning Apps? Click on the below iClean Conference buttons and register for a FREE login to watch the below sessions.
The Future of Digital Management of Healthcare Cleaning
This iClean Conference session will showcase the benefits of moving cleaning services to a fully digital management solution that uses real time technology to manage cleaning and disinfection across multiple facilities.
Continuous Improvement Auditing for Individual or Multiple Facilities
This iClean Conference session is designed to take your essential auditing expectations beyond compliance and to develop a nurturing and continuous improvement culture in your health and aged care teams.