Innovation In Cleaning Management
Our Fully Managed Solution
At Interclean Managed Services we are serious about reducing Healthcare Acquired Infections, and it is this passion that drives us to take your cleaning management seriously. Our fully managed solution can be implemented with 3 easy steps.
Did you know that you could improve the quality of your cleaning and that efficiencies could pay for it?
IMS Full System
1. Site Assessment: Before considering our Fully Managed Solution, our cleaning management experts will attend your site and conduct a site assessment. This will give you a clear understanding of the current issues and risks you face and what can be done to improve them.
2. Site Setup, Trolley & Technology: Based upon your requirements to use separate cloths and mops for certain areas, your trolley will be designed to your specific facility needs. This physical trolley will also be setup digitally in the iClean system.
3. Implementation & Training: Experienced trainers will train all staff with a two hour presentation followed by a one-on-one session with each cleaner. They will also attend soon as practical to ensure that all cleaning staff are using the system and iPads correctly.
Complete Trolley Setup
Your trolley will be setup to hold separate ready-to use correctly moistened microfibre for each area on your cleaners run sheet.
Chemicals will be stored in a locked area and used microfibre and rubbish will not come into contact with clean microfibre or consumables.
Our microfibre system will allow your staff to clean every area with a clean, properly moistened microfibre cloth or mop allowing for maximum removal of dirt and germs from your surfaces.
iClean Digital Cleaning Manager
With an iClean digital cleaning system your staff will know exactly where they should be and what they should be doing. Any extra tasks allocated to them will be recorded so that you know exactly what you are delivering to your facility or customer.
Our microfibre system will allow your staff to clean every area with a clean, properly moistened microfibre cloth or mop allowing for maximum removal of dirt and germs from your surfaces.
This process when scheduled correctly allows us to save lives by reducing healthcare acquired infections.
Microfibre Implementation And Training
Training will include:
Understanding TouchPoints
Moisture management
How to set up and maintain your new trolley
Safe working procedures for your new microfibre tools
Single area use of microfibre
Keeping your trolley clean
Using your iClean App
Supervisor or Leading Hand Auditing
Manager dashboards
“Training and managing change is the key to delivering a science based cleaning program.”
Once your systems are in place the next steps look at the data and valuable insights from your facility
4. Auditing: Our in-house auditors will visit sites quarterly to audit and re-train cleaners to ensure continuous improvement in cleaning standards and safe working procedures. You will be able to conduct your own audits in the future at your convenience.
5. Dashboards & Analytics: View what is important to your people in order to facilitate continuous improvement of quality and efficiency. We will setup your cleaning management dashboards and train the appropriate managers in how to monitor the dashboards to ensure compliance with the program.
6. Continuous Improvement: Our auditors will return quarterly or when required to audit and re-train all cleaning staff to ensure a smooth transition of continuous improvement towards your cleaning management goals.
Quarterly Audits and Re-Training
Our in-house auditors will visit sites quarterly to audit and re-train cleaners to ensure continuous improvement in cleaning standards and safe working procedures.
By implementing our Fully Managed Solution you also will join the ranks of Australia’s best Healthcare cleaning managers who are proving that it is possible to reduce hospital acquired infections, clean their facilities to a much higher standard, all while achieving efficiency and WH&S goals.
“Let’s plan to succeed and share that plan with your staff.”
Justin Wilshaw
Head of Hospitality
Opal Aged Care
Quality Came First
“We chose to roll out a digital cleaning management system because we were serious about improving the quality of service we provide to our residents.
iClean allowed all of our cleaning staff and managers across all of our sites to measure where they were succeeding, where there was room for improvement, and see where they stood in comparison to the other sites. The system really allowed us to transparently look at what was happening on each of our sites and help each particular site with their own specific needs.
Using a digital system allowed us to change the way we rostered our staff, now that we had a better understanding of how long it really takes to clean a site and helped us to achieve some very significant efficiency savings. It also highlights who on our team is doing an outstanding job, and where additional training is required.
It’s made my job so much easier and allows me to have confidence that we really are delivering the best possible outcomes.”
Now I Know Who Needs Help
“When we first moved to a digital cleaning management system I was amazed by how many issues it brought to the surface. It became really clear which areas my different team members were needing assistance, where more training was required, and how every one of my cleaner’s was cleaning with a different method that they believed was right.
The information I’ve gained from iClean has helped me put my staff onto different performance review strategies, and understand what is really happening on my sites. Trends I saw on my dashboards helped me create plans to rotate my cleaner’s around the facility to ensure that the best results were limited to one section.
I’m now confident that all of my residents are receiving the best possible results, that my staff are equipped to succeed and that we are supporting and encouraging our staff on an ongoing basis.”
Shirley Saunders
Group Manager Hospitality Churches of Christ QLD
Stephanie Hechenberger
Head of Operational Excellence
Opal Aged Care
We can manage trends and cleaning requirements across our organisation
“In 2018, Opal introduced the Interclean microfibre cleaning system supported by electronic scheduling. The electronic scheduling system has helped our large organisation better understand cleaning requirements and monitor efficiency trends across the business.
This information has enabled us to embed strategies to improve customer satisfaction, resourcing and cleaning outcomes and to ensure cleaning hours schedules support high quality cleaning outcomes.
We are currently working with Interclean to further develop the technology with the aim to further improve our customer experience, efficiency and the correct deployment of resources to meet our customers cleaning needs.”
