What Does A Customer Journey Look Like With IMS?
With a passion for cleanliness and an innovative approach, IMS offers a fully managed solution that simplifies the client journey while maintaining a strong focus on continuous improvement. So what practical and useful experience do clients get by using our services?
Site Assessment & Customised Setup
Before implementing the fully managed solution, IMS's cleaning management experts conduct a thorough site assessment, allowing you to gain a clear understanding of the current challenges and risks you face. Based on your requirements, such as the use of separate cloths and mops for designated areas, etc, a custom trolley is designed and assembled. Simultaneously, the trolley is set up digitally within the iClean system, ensuring a seamless integration of technology and cleaning products.
Implementation, Training & Analytics
IMS places great emphasis on proper training for all staff members. Experienced trainers conduct a two-hour presentation, followed by personalised one-on-one sessions with each cleaner. Managers are trained in monitoring cleaning management dashboards, which helps maintain compliance and drive quality and efficiency. The trainers also provide follow-up sessions to ensure that all cleaning staff are confident in using the iClean system.
Auditing & Continuous Improvement
With the system in place, IMS goes beyond the initial setup by focusing on data analysis and continuous improvement. In-house auditors visit sites quarterly to audit and retrain cleaners, ensuring continuous improvement in cleaning standards and safe working procedures. You also have the option to conduct your own audits at your own convenience.
IMS Trainers return quarterly or as needed to audit and retrain cleaning staff, guaranteeing your quality stays high as your people change. This commitment to ongoing improvement ensures the highest standards of cleanliness and safety are consistently maintained.
