Customer Focus: The Hospitality Suite
What benefits could an electronic scheduling system bring to our organisation?
This is a question we are often presented with from Hospitality Managers looking to improve their resident’s experience within Aged Care facilities.
Stephanie Hechenberger, Head of Operational Excellence at Opal Aged Care has been working with us to help unpack the needs of their exceptional cleaning staff and understand what would practices, products and training would produce the best results and customer care over their whole organisation.
Hear From Stephanie:
“In 2018 Opal introduced the Interclean microfibre cleaning system supported by electronic scheduling.
The electronic scheduling system has helped our large organisation better understand cleaning requirements and monitor efficiency trends across the business. This information has enabled us to embed strategies to improve customer satisfaction, resourcing and cleaning outcomes and to ensure cleaning hours schedules support high quality cleaning outcomes.
We are currently working with Interclean to further develop the technology with the aim to further improve our customer experience, efficiency and the correct deployment of resources to meet our customers cleaning needs.”